Our goal is to ship your order immediately and completely. All orders are processed within 24-48 hrs and email notification will be sent regarding backorders. You will be contacted by email if the item has become discontinued or is out of stock long term.  You may contact us to cancel a backordered item at any time.

Any order placed on a weekend (Friday 5:30 pm to Monday 8:30 am) will be processed on Monday (or the next business day).

Once an order is in 'Processing' status it cannot be cancelled. This includes any order which has already been shipped, or 'Shipping'.

After receiving a shipment, please check all contents against the packing slip before discarding box and packing material. 

In the event a shipment does not arrive, we need to be notified. In some instances the customer may be required to sign for a package, this is solely at the discretion of the shipping company.

Customers are only charged one shipping charge and will not be charged additional shipping to send out backordered items. If a package is returned after 3 delivery attempts, returned due to an incorrect/incomplete address, or refused at delivery, you will be refunded for the total amount of the order less shipping and less a re-stocking fee of 15% of the total order amount.

You will be sent confirmation of your online order within 24 hours of receipt of your order. If you do not receive an email confirmation please call our Customer Service Department or send an email to  staff@nutrivention.com

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